Shipping policy

At Zenys, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for complete details.

Delivery Time

  • Orders within major cities are delivered within 3-5 Business days.
  • Orders to other cities and remote areas may take 7-14 working days.
  • Delivery timelines may vary during sales, holidays, or unforeseen circumstances.

Shipping Charges

  • We offer nationwide delivery across UAE.
  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • Occasionally, Zenys may offer free shipping promotions.

Order Processing

  • All orders are processed within 24–48 hours after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Order Confirmation

  • Our team may contact you via phone or WhatsApp to confirm your order.
  • Orders not confirmed may be delayed or canceled.

Courier Partners

We work with trusted courier services to ensure safe and timely delivery of your orders.

Tracking Your Order

  • Once your order is dispatched, you will receive a tracking ID via SMS or WhatsApp.
  • You can use this tracking number to monitor your shipment.

Delivery Attempts

  • Please ensure your contact number and address are accurate.
  • If you are unavailable, the courier may attempt delivery again or contact you.

Delays

While we strive for timely delivery, Zenys is not responsible for delays caused by:

  • Courier service issues
  • Weather conditions
  • Public holidays or unforeseen events

Contact Us

For any shipping-related queries, feel free to contact us:
📞 Phone: +968 7129 8575