Refund policy

At Zenys, customer satisfaction is our priority. We offer returns and refunds under the following conditions:

Return Eligibility

  • Items must be returned within 7 days of delivery

  • Products must be unused, unwashed, and in original condition with tags intact

Non-Returnable Items

  • Items purchased on sale or clearance

  • Items damaged due to misuse

Refund Policy

  • Refunds are processed after the returned item is inspected

  • Approved refunds will be issued via the original payment method

  • Delivery charges are non-refundable

Exchange Option

  • Customers may request an exchange for size or product (subject to availability)

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is damaged or incorrect

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 24 hours

  • Share images of the issue for quick resolution

Processing Time

  • Refunds are processed within 5–7 working days after approval

Contact Us

📞 +968 7129 8575